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Privacy Policy and Security

Privacy Policy and Security

Overview


ILA eSolution is a passionate Atlassian Expert since 2008 with deep knowledge in Atlassian product administration and plugin development. The aim of this documentation is to cover all of relevant information about the Data Security & Privacy Statement of ILA eSolution. to help our customer see clearly what we do and what we really don't with their data.

Data storage terms and data storage location

This section explains where our application will store data from our customers and where (physically) the data will be stored to comply with all local laws.

  • ILA eSolution uses an Atlassian Forge cloud platform and storage for hosting all Cloud plugins to comply with all local laws.

  • Unless explicitly and differently specified in the Add-on documentation, we do not store personal information (e.g. name, e-mail, address).

  • ILA eSolution does not store user passwords for Atlassian Cloud products, this includes all forms of storage such as databases or files

  • We adhere to GDPR and data security policies.

Data Storage Terms - ILA eSolution Apps in JIRA Cloud

This section contains terms that alter the above general Data Storage Terms in relation to ILA eSolution Apps in JIRA Cloud.

  • The Product does not store any personal or configuration data in its database, and

  • It will be stored in App properties on Jira Cloud itself.

Backups

This section explains our backup and recovery policy for customer data.

Our Forge Cloud plugins data is securely stored with Atlassian Cloud itself, unauthorized access is not possible.
Atlassian backs up Cloud products with recommended best practices.

Account removal and data retention

This section explains how a customer can close an account and completely remove their data from our service.

  • Customer accounts may be removed any time by uninstalling the AddOn from Cloud product.

  • Atlassian retains configuration information for few days.

Data portability

This section explains if and how a customer can extract their data from your service.

  • Migration of ILA eSolution Cloud products from Cloud to Standalone or from Standalone to Cloud is generally not supported by the addons.

Security disclosure

This section explains how and under what circumstances we notify our customers about security breaches or vulnerabilities and indicate how a user or security researcher should disclose a vulnerability found in our add-on to us.

  • Security breaches or vulnerabilities with the proposed solution of the problem are published on our website.

  • Customers can report security breaches or vulnerabilities using admin@ilaesolution.com e-mail address.

  • Please read the documentation of the product for further details.

Privacy

Data collected during the use of our add-on will not be shared with third parties except if required by law.

Support

Customers with valid maintenance may request support for the ILA eSolution apps published at the Atlassian Marketplace.

The support is provided via the ILA eSolution Service Desk. The support system may contain the following personal information:

  • User profile details (username, Full Name, email address) required to use the Service Desk

  • Personal data explicitly uploaded by customers part of their support requests. This may include among others:

    • Further email addresses

    • Emails and documents uploaded

    • Log files

The personal information is solely used in the context of resolving support requests.