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To reduce license / remove license groups for inactive and never login JSM user agent licenses. |
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Configure the manage Inactive JSM Users form for
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User Directory Names:
Choose user directories to process users for inactivation specific to these directories.
Processing Group:
Its faster and recommended to process users for inactivation from specific group (e.g jira-servicedesk-users).
For testing you can use the group with small number of users.
If empty it processes all users.
Deactivate Users (Optional):
Disable if purpose / objective to just reduce license counts.
Disable if you’re planning to grant License on login attempt.
Disable if user directory is read-only.
Remove Groups:
Enter a comma separated license groups (e.g. jira-servicedesk-users) to remove for inactive users.
Add Groups:
Its recommended to add those inactive users for tracking. e.g. jira-inactive-servicedesk-users.
Activate:
To enable Automatic Clean up.
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Perform Manual or On demand Clean.
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Go to, On Demand Run > Click Inactive JSM Users Clean
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