Manage Inactive Users for Jira
Jira Data Center Approved 
OWASP Security Verified
Simple add-on to remove License for Inactive users and Deactivate or remove Security access groups for users who left organization.
Use Cases:
- To remove License for Jira users who are Never Login or Not active and exists.
- To remove License for JSM users who are Never Login or Not active and exists.
- To remove License or Access Security Groups for Jira users who left company or Not exists in organization directory
- To restore license Or Grant Access on Successful Login attempt.
- To search inactive users certain number of days and export to CSV.
- To notify license alerts.
Features:
- Supports to process Large enterprise users base.
- All Atlassian provided user directories are supported.
- Supports custom remote external Directories, to check user status either active or deactivated.
- Option to choose Multi User Directories to process users.
- Option to process users from specific groups.
- Option to skip users from specific groups.
- Option to rename Deactivated user to {username}_inactive_yyyyMMdd
- Option to send Alert Notifications active license reaches threshold.
- Useful REST APIs
Top Trusted Users
- BNP Paribas Bank Polska S.A.
- Paytm Bank
- OTP Bank
- OCBC Bank
- Autodesk, Inc
- Thales
- Expedia
- Mercedes-Benz
- Broadcom
- Intel
Quick Start Steps.
Here is Quick Start Steps to start using this plugin.
USE CASE #1
Go to, add-ons admin page > Click Manage Inactive Users
Use Case 1 --- To reduce the license count
Configuration to Remove License or Access Security Groups for Jira users who are Never Login or Not active.
Please see, Jira Manage Inactive Users
USE CASE #2
Use Case 2 --- To deactivate users. (Optional)
To remove License or Access Security Groups for Jira users who left company or Not exists in organization directory.
- Validates user status either active or deactivated in Atlassian supported user directories or a custom remote user directories like Okta, Google G-Suite and Azure AD.
Please see, Jira Manage Former X Users
USE CASE #3
Go to, add-ons admin page > Click Manage JSM Users
Use Case 3 --- To reduce the license count for JSM
Configuration to Remove License or Access Security Groups for JSM users who are Never Login or Not active.
Please see, JSM Manage Inactive Users
USE CASE #4
Use Case 4 --- Automatic license reclamation
To enable / grant Login access back to those inactive users automatically.
Please see, Jira License reclamation
DEBUG
Two ways to Debug Manage Inactive Users App i.e.
>>> Through atlassian log file — atlassian-jira.log
Go to, System General Configuration > Logging and profiling > Default Loggers > Click Configure.
Class/Package Name: com.tse.jira.deactivateusers.plugin Level: Debug
>>> Through Audit log.
Go to, System General Configuration > Audit log.
Please see, Common Asked Questions and Hints