SUPPORT
TIME TO FIRST RESPONSE
| Issues | Goal |
|---|---|
| issuetype = Bug AND priority = Highest | 12h |
| issuetype = Bug AND priority = High | 24h |
| All remaining issues | 48h |
TIME TO RESOLUTION
| Issues | Goal |
|---|---|
| priority = Highest | 48h |
| All remaining issues | 96h |
DEVELOPMENT
- Feature request or enhancements will be addressed within in 3 months time
- Performance or Bug Fixes will be addressed within a week time