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Info

Approved for Jira Data CenterCenter Approved (tick)

OWASP Security Verified (tick)


Simple add-on to

Deactivate users who left organization and remove license or security

remove License for Inactive users and Deactivate or remove Security access groups for

Inactive

users who left organization.

Use Cases:

  • To remove License for Jira users who are Never Login or Not active and exists.
  • To remove License for JSM users who are Never Login or Not active and exists
in organization directory
  • .
  • To remove License or Access Security Groups for Jira users who left company or Not exists in organization directory
  • To restore license Or Grant Access on Successful Login attempt.
  • To search inactive users certain number of days and export to CSV.
  • To notify license alerts.

Features:

  • Supports to process Large enterprise users base.
  • All Atlassian provided user directories are supported.
  • Supports custom remote external Directories, to check user status either active or deactivated.
  • Option to choose Multi User Directories to process users.
  • Option to process
user deactivation
  • users from specific
groupOption to configure schedule to run user deactivation
  • groups.
  • Option to skip
specific group usersOption to remove
  • users from specific groups.
  • Option to
add groups for Inactive usersOption to
  • rename Deactivated user to {username}_inactive_yyyyMMdd
  • Useful REST APIs
    • Get Deactivated users
    • Get Active Users Never Login created before N days
    • Get Active Users Not active last N days
    • Remove Specific groups for User
    • Remove All groups for User
    • Deactivate User
    • Reactivate User
Info

Top Trusted Users

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Info

Top Trusted Users

  • BNP Paribas Bank Polska S.A.
  • Paytm Bank
  • OTP Bank
  • OCBC Bank
  • Autodesk, Inc
  • Thales
  • Expedia
  • Mercedes-Benz
  • Broadcom
  • Intel


Info

Quick Start Steps.

Here is Quick Start Steps to start using this plugin.


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titlestep-1

Go to, add-ons admin page > Click Manage Inactive Users.

Step-1A: Configure Skip users for inactivation or deactivation process.

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Step-1B: Verify Admin user in App settings > Click update again to confirm.

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Note. If your admin username is email prefix then please ensure this email address is not associated for other users.

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titleUse Case #1

Go to, add-ons admin page > Click Manage Inactive Users


Info
titleUse Case 1 > --- To reduce the license count.

Configuration to Remove License or Access Security Groups for Jira users who are Never Login or Not active.

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Note:

  • User Directory Name: To process users for inactivation specific to these directories
  • Processing Group (Optional): It gives flexibility to process users for inactivation from specific group (e.g jira-software-users).
    • For testing you can use the group with small number of users.
    • If empty it processes all users
  • Deactivate Users (Optional):
    • Set False to reduce license count.
    • Set False if user directory is read-only.
  • Remove Groups: Enter a comma separated license groups to remove for inactive users.
  • Add Groups (Optional): To add those users inactive users e.g. jira-inactive-users.
    • All Atlassian provided user directories are supported:
  • Supports license groups removal and helps to reduce license count.
  • For Deactivation: User Directory must have read + write permissions.
    • For Crowd Directory: Enable Read/Write access at crowd properties.

    Please see, Jira Manage Inactive Users


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    titleUse Case #2

    Info
    titleUse Case 2 > --- To deactivate users. (Optional)

    To remove License or Access Security Groups for Jira users who left company or Not exists in organization directory.

    It validates user status in remote user directory.

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    Note:

    • User Directory Name: To process users for inactivation specific to these directories
    • Processing Group (Optional): It gives flexibility to process users for inactivation from specific group (e.g jira-software-users).
      • For testing you can use the group with small number of users.
      • If empty it processes all users
    • Deactivate Users (Optional):.
      • Set False to remove defined license / access groups for deactivated users and reduces license count.
      • Set False if user directory is read-only.
    • Remove Groups: Enter a comma separated license groups to remove for inactive users.
    • All Atlassian provided user directories are supported:
      • Supports license groups removal and helps to reduce license count.
      • For Deactivation: User Directory must have read + write permissions.
      • For Crowd Directory: Enable Read/Write access at crowd properties
    • For Internal Directory you need to consider using custom remote directory to validate user status.
    • In addition to default Jira Supported User Directories, it also Supports custom remote external Directories.
    StatuscolourBluetitlestep-3
    • Validates user status either active or deactivated in Atlassian supported user directories or a custom remote user directories like Okta, Google G-Suite and Azure AD.

    Please see, Jira Manage Former X Users


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    titleUse Case #3

    Go to, add-ons admin page > Click Manage Inactive JSM Users > Click Schedule

    Define interval hours to run the user deactivation automatically.

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    Note:

  • Admin Username (Required): Plugin uses this admin user privileges to deactivate users
    • For Manual runs:
  • Go to, On Demand Run > Click Never Login Users Clean
  • Go to, On Demand Run > Click Inactive Users Clean
    • Go to, On Demand Run > Click Former Users Clean

    Info
    titleUse Case 3 --- To reduce the license count for JSM

    Configuration to Remove License or Access Security Groups for JSM users who are Never Login or Not active.

    Please see, JSM Manage Inactive Users


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    titleUse Case #4

    Info
    titleUse Case 4 --- Automatic license reclamation

    To enable / grant Login access back to those inactive users automatically

    :See 

    .

    Please see, Jira License reclamationImage Removed



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    To
    Debug

    Two ways to Debug Manage Inactive Users App :i.e.

    >>> Through atlassian log file — atlassian-jira.log

    Go to, System General Configuration > Logging and profiling > Default Loggers > Click Configure.

    Code Block
    Class/Package Name: com.tse.jira.deactivateusers.plugin
Level: Debug
    Click Add.

    >>> Through Audit log.

    Go to, System General Configuration > Audit log.


    Please see, Common Asked Questions and Hints