Approved for Confluence Data Center 
Simple add-on to remove License for Inactive users and Deactivate or remove Security access groups for users who left organization.
Use Cases:
- To Remove License for Confluence users who are Never Login or Not active.
- To Deactivate or Remove License Access Security Groups for Confluence users who left company or Not exists in organization directory.
- To restore license Or Grant Access on Successful Login attempt.
- To Search inactive users certain number of days and export to CSV.
Features:
- All Atlassian provided user directories are supported.
- Supports custom remote external Directories.
- Option to choose multiple User Directories to process users.
- Option to process users from specific groups.
- Option to skip users from specific groups.
- Option to rename Deactivated user to {username}_inactive_yyyyMMdd
- Useful REST APIs
- Also available for Cloud hosting:
Top Users
Quick Start Steps.
Here is Quick Start Steps to start using this plugin.
STEP-1
Go to, System General Configuration > Click Manage Inactive Users.
Step-1A: Configure Skip users for inactivation or deactivation process.
Step-1B: Verify Admin user in App settings > Click update again to confirm.
Note. If your admin username is email prefix then please ensure this email address is not associated for other users.
STEP-2
Go to, System General Configuration > Click Manage Inactive Users
Use Case 1 > To reduce the license count.
Configuration to Remove License or Access Security Groups for Confluence users who are Never Login or Not active.
Note:
- User Directory Name: To process users for inactivation specific to these directories
- Processing Group (Optional): It gives flexibility to process users for inactivation from specific group (e.g confluence-users).
- For testing you can use the group with small number of users.
- If empty it processes all users
- Deactivate Users (Optional):
- Set False to reduce license count.
- Set False if user directory is read-only.
- Remove Groups: Enter a comma separated license groups (e.g. confluence-users) to remove for inactive users.
- Add Groups (Optional): To add those users inactive users e.g. confluence-inactive-users.
- All Atlassian provided user directories are supported:
- Supports license groups removal and helps to reduce license count.
- For Deactivation: User Directory must have read + write permissions.
- For Crowd Directory: Enable Read/Write access at crowd properties
Use Case 2 > To deactivate users. (Optional)
Configuration to Deactivate and Access Security Groups for Jira users who left company or Not exists in organization directory.
It validates user status in remote user directory.
Note:
- User Directory Name: To process users for inactivation specific to these directories
- Processing Group (Optional): It gives flexibility to process users for inactivation from specific group (e.g confluence-users).
- For testing you can use the group with small number of users.
- If empty it processes all users
- Deactivate Users:
- Set False to remove defined license / access groups for inactive users and reduces license count.
- Set False if user directory is read-only.
- Remove Groups: Enter a comma separated license groups (e.g. confluence-users) to remove for inactive users.
- Add Groups (Optional): To add those users inactive users e.g. confluence-deactivated-users.
- All Atlassian provided user directories are supported:
- Supports license groups removal and helps to reduce license count.
- For Deactivation: User Directory must have read + write permissions.
- For Crowd Directory: Enable Read/Write access at crowd properties
- For Internal Directory you need to consider using custom remote directory to validate user status.
- In addition to default Atlassian Supported User Directories, it also Supports custom remote external Directories.
Step-2A (Optional)
- For Manual runs:
- Go to, On Demand Run > Click Never Login Users Clean
- Go to, On Demand Run > Click Inactive Users Clean
- Go to, On Demand Run > Click Former Users Clean
To enable / grant Login access back to those inactive users automatically:
See Confluence License reclamation
STEP-3
Go to, System General Configuration > Scheduled Jobs
Default schedule for Automatic user de-activation.
STEP-4
To Debug Manage Inactive Users App:
Go to, System General Configuration > Logging and profiling > Add New Entry
Class/Package Name: com.tse.confluence.deactivateusers.plugin Level: Debug
Click Add.
HINTS
- Known Confluence product bug:
- On Confluence restart, if any custom schedule settings are reverted to default but still schedule runs with default settings.
- Workaround, you need to re-save the custom settings. See, https://jira.atlassian.com/browse/CONFSERVER-55455